Amid reports of issues leading up to Taylor Swift’s presale, Ticketmaster release statement – NBC Chicago

Are you having problems with the Ticketmaster website? It seems you are not alone.

With fans eagerly awaiting the preview for Taylor Swift’s upcoming tour, many have begun to point out right before the preview begins that the ticketing site appears to be down.

message in website read. “We apologize for the inconvenience and appreciate your patience.”

Location DownDetector Saw an increase in problem reports after 8 am

“I think Tickmaster is down, I’m on the page with the countdown, but I tried opening it in another tab to make sure my payment info is correct and it keeps giving me an error message,” one user wrote on Twitter.

But all is not lost for Swift fans.

Ticketmaster released a statement Tuesday morning to help those looking to get their hands on pre-sale tickets.

“Fans who have received a code to TaylorSwiftTix Presale, should log in and access the queue through the link they received via text instead of entering through the Ticketmaster homepage. This will ensure an optimal shopping experience,” the company told NBC Chicago in a statement. .

However, even after pre-sale tickets have been issued, Some users reported additional queue issues.

Ticketmaster acknowledged the ongoing issues and said they were “working urgently to fix them”.

Just after noon, Ticketmaster noted that there was “historically unprecedented demand” for tickets, adding that while hundreds of thousands of tickets were sold, those still waiting in the queue should keep going.

“The queues are moving and we’re working to get fans on board as quickly as possible,” the company wrote on Twitter.

In addition, ticket sales for West Coast locations were delayed.