An Air India passenger recorded his experience in the airline’s first class cabin and revealed the unclean conditions he faced. The footage shows dirt around his seat and torn furniture. (Image source: Anib Patel / @mondayswithmohan via TMX)
A traveler recently contacted Air India after she found a cockroach in her in-flight meal earlier this month.
Suesha Savant, who traveled from Delhi to New York on September 17, wrote about her unpleasant experience On X Earlier this week.
“Found a cockroach in the omelet she served me on an Air India flight from Delhi to New York,” the mother wrote in a post on Friday. “My two-year-old was more than half done with me when we found this.”
“She got food poisoning as a result,” she added. In the post, Savant shared photos showing a dead cockroach lying in an omelet.
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An Air India customer reported that she found a cockroach in her in-flight meal. (iStock/iStock)
The mother, who works as a journalist in India, also shared a video she recorded on the plane where she discussed the filth she encountered on board.
The passenger said: “Even the bags for this seat were not clean and had trash bottles inside them, and when I alerted the staff about this, they said it was a mistake.”
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“But how many mistakes?” Savant added.
An Air India Airbus A350-900 at London Heathrow Airport (LHR) in the United Kingdom. (Nicholas Economou/Noor Photo via Getty Images/Getty Images)
An Air India spokesperson confirmed to FOX Business that they were aware of the incident. The employee added that the airline “works with reputable catering providers who provide their services to the world’s leading airlines and have strict standard operating procedures.” [standard operating procedures] And multiple checks to ensure the quality of the meals provided to our guests.”
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The spokesperson added: “We are concerned about the customer experience in the case in question and have taken up the matter with our food service provider to investigate the matter further.” He added: “We will take the necessary measures to prevent the recurrence of such cases.” [the] future.”
The social media post came at a time when Air India is facing scrutiny over the unclean conditions of its aircraft. Last week, a passenger named Aneep Patel documented his experience flying first class from Chicago to Delhi, describing it as “the worst first class cabin I have ever seen.”
An Air India customer recorded his disappointing experience on a first-class flight last week. (Anib Patel / @mondayswithmohan via TMX / Fox News)
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Patel’s video, which has garnered millions of views on TikTok, shows a first-class cabin filled with hair, torn upholstery and cracks covered in dirt. The passenger also said his headphones were tangled and covered in mildew.
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A Chicago resident said: “The entertainment system did not work for 15 hours.” “Everything was broken. They literally put duct tape on the wall to hold that stuff down.
“It was a nightmare. I got robbed on this flight.”
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