Brighton Dome launches new Access Scheme
Brighton Dome & Brighton Festival have launched a new service to assist visitors with disabilities and other access needs to make their experience at events easier and more enjoyable.
The Access Scheme enables customers who have additional requirements to book accessible seats, arrange for venue staff to assist them in advance of a show and ensure complimentary personal assistant tickets are allocated.
Customers or carers can join the scheme by filling out a simple form, allowing Brighton Dome staff to register their needs, which will make bookings easier to complete. In line with a growing national scheme, visitors with hidden disabilities will also have the option to wear a Hidden Disability Sunflower Lanyard as a discreet sign to make venue staff aware that they may require extra assistance.
Customers can find out more about the scheme and sign up this Saturday (29th February) at Brighton Dome’s Access Open Day, which will include free performances, talks and a backstage tour. There will also be a café takeover from Brighton based charity Team Domenica who support people with learning disabilities into employment, as well as craft activities and information stalls.
Brighton Dome developed the scheme in consultation with the charity Attitude is Everything, who aim to improve Deaf and disabled people’s access to live entertainment performances.
Jacob Adams, Head of Research and Campaigns at Attitude is Everything said:
Attitude is Everything welcomes the launch of Brighton Dome’s Access Scheme. The scheme provides efficient and person-centred customer service to Deaf and disabled people, enabling access requirements to be registered once without having to repeatedly submit evidence. It’s fantastic to see another major venue develop their offer, joining our flagship campaign to promote ticketing without barriers. This initiative benefits audiences but also staff tasked with ensuring the delivery of top-class customer service which enables audiences to access Brighton Dome’s full range of events.
Brighton Dome & Brighton Festival regularly programmes performances for adults and young people with a range of access needs in mind, including BSL interpretation and captioning, relaxed performances, touch tours, productions by disabled artists and a partnership with learning disability arts charity Carousel.
Andrew Comben, Chief Executive, Brighton Dome & Brighton Festival added:
By understanding our customer’s accessibility needs we can provide a much better experience for those who need extra help or support during a visit to our venues or Brighton Festival events. We want to make the arts as inclusive as possible so that everyone can participate without restrictions.
Access Open Day: Sat 29 Feb, 12 noon to 4pm, free admission
Brighton Dome, Church Street, Brighton BN1 1UE
Featured image: © Wikimedia Commons.