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| November 12, 2018

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Train Delays and Cancellations Cause Spike in Compensation Payouts

Train Pulling into Brighton
Andrew O'Connor

Compensation payouts given to passengers of delayed and cancelled trains have soared with the company serving Brighton and Hove paying out more than any other franchise.

Govia Thameslink Railway (GTR), who run Southern and Thameslink services, paid out almost £15 million to frustrated passengers in 2016-17.

This is an increase of £12.77 million, following the £2.23 million compensation figure from the previous financial year.

The majority of claims were paid following delays of more than half an hour – the qualifying period has now been reduced to 15 minutes.

This huge increase is no doubt heaily related to the sordid year of rail services commuters have faced who have suffered through a year punctuated by industrial action by rail unions.

The RMT has just today walked out of negotiations and are holding another strike in Southern trains over changes to the role of guards or conductors – now called on-board supervisors.

The £15 million paid out to GTR passengers represents more than a fifth of all compensation across the entire country.

Payout figures were published by the Department for Transport (DfT) on Friday 5 January, just days after fares went up by more than 3 per cent.

Virgin Trains were second and third for the level of payouts, with £13.7 million compensation to passengers on its East Coast franchise and £13.2 million to West Coast passengers.

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