Apple is investigating an issue where screen brightness briefly flickers or “pulses” on some Apple Watch models when Always On mode is enabled, according to an internal service memo shared with Apple Authorized Service Providers today.


The memo does not indicate which Apple Watch models are affected, but the issue appears to be more widespread on the Apple Watch Series 9 and Apple Watch Ultra 2 models released last month. There are complaints from customers about this problem across Macromorz Forums, Redditand the Apple support community site. The issue appears to exist in all versions of watchOS 10, including the latest watchOS 10.0.2.

Apple says service providers should not repair affected watches, and instead advises customers to keep their Apple Watch software up to date, suggesting that Apple will eventually provide a fix in a watchOS update. It is unclear whether Apple has addressed the issue in watchOS 10.1, which is expected to be released to the public next week.

As a temporary solution, Apple says customers can turn off Always On mode in the Settings app under Display & Brightness → Always On.

Pink apple watch complications


Apple is also investigating an issue where complications such as the activity rings on the watch face may temporarily turn pink, according to the note. This was another issue It has been reported by some customers Online in recent weeks.

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