June 13, 2024

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Emergency services, 911 calls were affected

Emergency services, 911 calls were affected

A broken water line caused widespread phone outages in Iowa, impacting area hospitals and emergency services on Thursday. A City of Des Moines spokesperson confirmed to KCCI that a broken water line at the Lumen Technologies building, located in the 600 block of 9th Street in downtown Des Moines, was the cause. A Lumen spokesperson confirmed that the outage affected landline 911 calls along with phone and internet service for some customers in central and eastern Iowa, but did not provide details on how many people were affected or a timeline for a fix. the problem. According to Des Moines Police, department phone lines were not working properly Thursday morning. Des Moines Police cited a “major service provider disruption” due to the outage. MercyOne facilities across the state also reported problems, saying incoming calls were not being met. Passes and receives a busy signal. Iowa Clinic and UnityPoint also reported issues with incoming calls. The ability to reach 911 via landline phones was affected, the Polk County Emergency Management Agency said. The Polk County EMA recommends calling 911 using a cell phone if you have an emergency during a power outage. 911 text service is also available throughout Iowa. Automated alarm systems may also not be able to complete calls according to Polk County EMA, so you are asked to call 911. from a mobile phone to report the alarm. Elsewhere in the metro, the city of Johnston also reported similar issues. The city reported issues affecting City Hall, Public Works, Parks, Johnston Public Library and the Public Safety Building. Warren County, Boone County and the city of Waukee were among several other communities in central Iowa that reported problems with phone lines. Download the free KCCI app to get updates on the go: Apple | Google Play Get the latest titles from KCCI

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A broken water line caused widespread phone outages in Iowa, impacting area hospitals and emergency services on Thursday.

A City of Des Moines spokesperson confirmed to KCCI that the cause was a broken water line at the Lumen Technologies building, located in the 600 block of 9th Street in downtown Des Moines.

A Lumen spokesperson confirmed that the outage affected landline 911 calls along with phone and internet service for some customers in central and eastern Iowa, but did not provide details on how many people were affected or a timeline for fixing the issue.

According to Des Moines Police, department phone lines were not working properly Thursday morning.

Des Moines police cited a “major disruption to the service provider” due to the power outage.

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MercyOne facilities across the state also reported issues, saying incoming calls were not going through and receiving a busy signal. Iowa Clinic and UnityPoint also reported issues with incoming calls.

The ability to reach 911 via landlines was affected, the Polk County Emergency Management Agency said. Polk County EMA recommends calling 911 using a cell phone if you have an emergency during an outage.

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911 texting is also available throughout Iowa.

Automated alarm systems may also be unable to complete calls according to Polk County EMA, so you are asked to call 911 from a cell phone to report the alarm.

Elsewhere in the metro, the city of Johnston also reported similar issues. The city reported issues affecting City Hall, Public Works and Parks, the Johnston Public Library and the Public Safety Building.

Warren County, Boone County and the city of Waukee were among several other communities in central Iowa that reported problems with phone lines.

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