Salesforce (CRM) stock rose more than 2% on Wednesday after launching a new AI-focused product on Slack.
Dan Hawley of Yahoo Finance says:
Slack, the popular workplace messaging app, has officially launched Slack AI. An intelligent assistant, the bot is designed to make it easier to keep up with the ever-growing list of leads and channels that chase your dreams.
Salesforce-owned Slack has been testing Slack AI with a few early adopters, but is now opening the service to all of its customers, albeit as a paid add-on. But Slack did not reveal the offer price.
Slack AI is divided into three main features: topic summarization, channel summarization, and a search option. To access topics and channel summaries, go to the appropriate topic or channel and click or tap the star icon in the upper right corner of the Slack window.
Slack AI will then run through your topic or channel content and summarize it into a bite-sized list complete with key topics and action items. The idea is to eliminate the hassle of having to scroll through long conversations that you may have missed while you're in a meeting, focusing on other work, or out of the office.
The feature is also useful in time-sensitive situations, said Jackie Rocca, Slack's vice president of product. One example she cited was workers trying to respond to a customer problem. However, the expert who usually solves the problem is offline, and by the time he comes online, there is a lengthy conversation with the customer and other workers about the problem.
Instead of scrolling through conversations back and forth between a client and co-workers, an expert can use Slack AI to summarize the chat and get the gist of what's going on instantly.
The same general concept applies to channel summaries. You can choose to summarize recent conversations, from the last seven days, or within a specific time period.
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